Tangbuy Shopping Information

1. Tangbuy's purchasing advantages
1) We can help you easily purchase Taobao and 1688 products from China.
2) You can purchase products from different merchants through us, and these products will be gathered at Tangbuy's warehouse in China.
3) We will process your order and order inquiries as quickly as possible.
4) You will enjoy excellent after-sales service guarantee and customer service support at Tangbuy.

2. Order Processing Service Standards

Service Segments	Service Items	Service Standards	notes
Order procurement	Order response time	1. Orders submitted between 09:00 and 18:00 (Beijing Time) will receive a response within 6 hours. 2. Orders submitted between 18:00 and 09:00 (Beijing Time) will be processed by 14:00 the next day. 3) Orders confirmed or supplemented by the user will be completed by the buyer within 24 hours. Note: If the user has special needs to confirm with the seller and the seller remains offline, the delivery time will be correspondingly extended.
	Order payment supplement	When the price of the product or shipping fee is inconsistent with the user's submission, the buyer will immediately set a supplementary payment based on the actual value of the product.
	Order cancellation and refund	The user applies to cancel the "processing" order, and the buyer will process the cancellation of the order within 24 hours and refund the user's product payment. The user applies to cancel the "already ordered" order, and the buyer verifies with the seller within 48 hours and accepts or responds to the return task according to the actual situation.
Order shipment	Proactively follow up on seller shipments	Domestic sellers generally ship within 3-7 days, subject to the actual situation of the seller. Orders that have not been shipped for more than 3 days will be followed up for the first time by the buyer on the 4th day, and will be shipped every 3-4 days thereafter. If the seller does not ship or reply to messages, the buyer will guide the user to return the order. Note: Excluding pre-sale/deposit orders
	User urges shipment	The user clicks on the order to urge delivery, and the buyer verifies the delivery time within 24 hours and notifies the user; If the seller does not reply, synchronize with the user according to the actual situation.
	Product out of stock	The seller informs that the product is out of stock, and the buyer synchronizes the out of stock information to the user. If the user does not reply within 72 hours, the buyer will proactively cancel the order for the user.
	Separate shipment order follow-up	The order status is a separate shipment order, and the buyer will follow up for the first time within 48 hours to verify the seller and synchronize the shipment information with the user.
	Follow up on shipped orders	Orders that have been shipped for more than 3 days but have not been signed for will be followed up by the buyer within 48 hours to ensure the logistics trajectory is normal; If there is any logistics abnormality, contact the seller to verify the order status and synchronize the information with the user.
	Return and exchange of shipped orders	Orders that have been shipped, if the user requests a return or exchange, the buyer will verify with the seller within 48 hours and accept or respond to the return or exchange based on the actual situation.
Order after-sales service	Order inquiry	Buyers respond and reply to user initiated order inquiries within 24 hours.
	Reply to internal message	The buyer responds and replies to the user's internal message within 24 hours.
	Refund time limit	For orders under refund, the buyer will refund the user within 4-10 days after receiving the refund; In case of special circumstances, the buyer verifies the situation and synchronizes the information to the user.
	Return time limit	The buyer shall negotiate with the seller within 48 hours to confirm whether the return can be processed based on the user's return request and the no reason return policy. In case of special circumstances, the buyer shall verify the situation and synchronize the information with the user.
	Exchange Time	The buyer shall negotiate with the seller within 48 hours to confirm whether the exchange is possible based on the user's exchange request. In case of special circumstances, the buyer shall verify the situation and synchronize the information with the user.
	No reason for return or exchange of goods	Within 5 days after the item is stored in the warehouse, users can apply for the Warehouse Receipt and Inspection 5-Day No-Reason Return and Exchange Policy. The purchaser will handle the request within 48 hours and process or respond to the return or exchange task according to the seller's after-sales rules. Related content can be viewed: Warehouse Receipt and Inspection 5-Day No-Reason Return and Exchange Policy.	【 No Reason for Return or Exchange 】 Please note: Users can enjoy a free return and exchange service once a month. If the number of returns exceeds this limit, a handling fee of 5 yuan per return order will be charged; 5 yuan/exchange order. Please note that the shipping cost for returning to the seller will still be borne by the user
	Product quality inspection	If the product has quality inspection issues or the user points out defects, the buyer needs to verify with the seller and assist the user in communicating and negotiating with the seller for resolution. Related content viewing: Common types of product defects/quality issues and dispute resolution methods
	International package after-sales service	The user applies for package after-sales service regarding product issues. If the buyer needs to contact the seller, the buyer will verify with the seller for free and synchronize the verification information to the after-sales customer service.