Tangbuy is committed to providing you with a hassle-free cross-border shopping experience. To comply with the laws and regulations of relevant jurisdictions, we have established strict standards for product handling. The following are explanations for some special circumstances. If you have any questions, please contact customer service for consultation when placing your order.
- Sensitive Product Handling: For items containing essential oils, care liquids, lubricants, batteries, glue, and other sensitive materials, we will remove them to ensure proper shipping.
- Customs Policy Risks: Brand goods, large quantities of liquids/powders, battery-operated items, and food/drugs may be subject to customs policy restrictions, presenting shipping risks. We are not responsible for customs clearance or related legal liabilities arising from such issues.
- Professional Inspection Limitations: For products like electronics, branded items, tickets, cards, models, etc., we cannot perform professional inspections (including quality, authenticity, and completeness checks). We can only check the appearance and completeness of accessories, and are unable to verify the functionality of the products.
- Risk of Fragile Items: Ceramic, glass products, or items with irregular shapes (such as wipers, car bumpers, etc.) may be damaged during transit. We ensure the integrity of the product before shipment, but if damage occurs during transportation and is determined to be due to fragility, you will need to bear the related losses.
- Custom Products: It is advisable to discuss custom products with the seller and order according to your specifications. After successful negotiation, please provide your contact information. We cannot perform professional inspections, and you will need to bear any related losses.
- Deposit Slip Rules: According to Taobao seller regulations, deposits made on deposit slips cannot be canceled and you are responsible for following up to pay the remaining balance. Deposits will not be refunded if the remaining payment is not made within the specified time.
- Seller Reputation Considerations: It is recommended to choose stores with high reputation and a paid deposit. Stores with low reputation and no deposit may have issues such as non-shipment or false shipment, and you will need to bear any related losses.
- Inspection of "CD" and "Figurine" Items: To protect collectible value, inspection of these items does not involve opening the plastic wrap; only the appearance is checked. The details of the contents cannot be verified, and you will need to bear any related risks.
Please note that by placing an order, you are considered to have read and accepted the above terms. Tangbuy reserves the right of final interpretation.