Warehouse Receipt and Inspection 5-Day No-Reason Return and Exchange Policy
What is the Warehouse Receipt and Inspection 5-Day No-Reason Return and Exchange Policy?
Within 5 days after the purchased item is received and stored in the Tangbuy-certified warehouse, you may initiate a return or exchange request for the purchased item according to this policy.
How to Determine if an Item Supports the Warehouse Receipt and Inspection 5-Day No-Reason Return and Exchange Policy?
Items eligible for the Warehouse Receipt and Inspection 5-Day No-Reason Return and Exchange Policy are categorized into "Not Supported" and "Supported".
| Classification | Types of products | Examples of products (including but not limited to) | After sales handling methods |
| Not supporting return and exchange services | Customized and custom-made products | Personalized customization and design services | Initiate a return or exchange request within 5 days of receiving the product, and we will process it for you |
| The warehouse has been requested to remove packaging, tags, merchandise peripherals, and accessories | Clothes and other items that have been labeled and packaged with tags have been removed | ||
| Delivered newspapers and journals | Subscribed newspapers and magazines | ||
| Idle and resold goods | Second hand goods, idle items | ||
| Overseas purchasing agent/global purchasing category | Goods purchased from overseas, Hong Kong, Macao, and Taiwan | ||
| Intimates | Underwear, socks, leggings, etc | ||
| Adult Products | Various adult products | ||
| The merchant's policy does not support returns or exchanges for products | Based on the actual store and seller | ||
| food | Biscuits, candies, etc | ||
| Books (≥ 15) | 15 or more books | ||
| Products with "special integrity" requirements are unsealed | Products with sealed packaging (click to view the "Special Intact Standard Reference Table") | ||
| Support return and exchange services |
The merchant promises to provide unreasonable returns and exchanges of goods (excluding some goods and categories) within 5 days of the goods being stored, provided that the goods do not affect the seller's secondary sales
You are responsible for the return postage of free shipping products, while you are responsible for the shipping and return postage of non free shipping products. |
Initiate a return or exchange request within 5 days of receiving the product, and we will process it for you | |
How to apply for return or exchange of goods
Within 5 days of the order being in the "received" status (calculated from the next hour after "received"), you can apply for an unconditional return or exchange on your personal page. Failure to do so may result in rejection.
Fee Standards
Users who initiate returns or exchanges due to their own reasons will be exempt from the first return or exchange service fee per month. If the number of returns or exchanges exceeds the limit, the following fees will be charged:
(Customers do not need to pay for return and exchange service fees for non self initiated returns and exchanges)
Cost for Warehouse Receipt and Inspection 5-Day No-Reason Return = Shipping cost to seller + Shipping cost from seller + Service fee of RMB 5.
